Terms and Conditions
- On confirmation of the order we will require full payment prior to any goods being removed from the property. The price will be fully inclusive of our service, the removal of the items from the areas confirmed and signed for prior to collection.
- It is important to understand that once an order has been confirmed and the property cleared that the goods then become the property of Crapper & Son House Clearance. We then have the right to recycle and reuse these items in the most suitable ways possible.
- In the event that you should decide to cancel your order we will require 14 days notice. Failure to inform us of a cancellation after this time will result in a full cancellation charge and no refunds will be available.
- You will need to provide us with a full address including postcode of the property to be cleared, your name or contact name of the person acting on your behalf and contact telephone number.
- We will require a full address and contact name and telephone number should we need to collect keys.
- A full breakdown of all areas to be cleared and a list of which items should be removed is required. A full inventory of individual items, fixtures and fittings which need to be removed and notes on anything which needs to remain must be given.
- We clear houses, sheds, gardens, residential and commercial properties. The only service we are unable to offer is the clearance of flats and apartments.
- Health & Safety is of paramount importance to us. We cannot overload our vehicles hence if you have particularly heavy items which need removing we will require notification of this in order to ensure a suitable vehicle is allocated to the job.
- We require detailed information regarding access and parking in order for us to determine which of our vehicles will be best suited to carry out the clearance.
- We will do everything we can to ensure we collect when we have confirmed we will. However from time to time things can go wrong. If in the unlikely event we need to make changes to your order we will notify you in the first instance with a telephone call.
Make a Clearance or Collection Enquiry
To book a clearance please contact us 01793 854 847 or 07515 062 947.
Alternatively, you can email us at lynda@crapperandsons.co.uk.
We will go through your requirements and make arrangements for the clearance or collection.
